CHECK IN
Please arrive at least ten to fifteen minutes prior to your
scheduled appointment time. Check in at the reception
desk, and have a seat in the waiting area.

LOCKERS/SHOWERS
Lockers are available for you to use during your appointment. Showers are available at most locations.

TOWELS
Towels are available for showering. We ask that you leave them in the laundry bin in the locker room when
you are finished.

APPOINTMENTS
Get into a routine! Patient’s who come the suggested frequency recommended by their therapists tend to
see the best/quickest results. Please schedule your therapy appointments well in advance so you can get
the appointment times that work best for your schedule, we can always remove unneeded appointments.

LATE ARRIVALS
If you are running late for your appointment, please call our office to notify your therapist. We will do our
best to accommodate you. Performance Physical Therapy reserves the right to cancel the appointment and
charge a cancellation fee if a patient is more than 15 minutes late for an appointment.

CANCELLATIONS
Please call our office to cancel any appointment 24 hours prior to your scheduled time. This allows
someone else to utilize your time slot. There is full service cancellation charge or no show fee for all patients.

RESCHEDULING
A late cancel or missed appointment may be rescheduled TO AVOID THE CANCELLATION FEE if the
appointment is rescheduled within the same week. Not keeping a rescheduled appointment will result in a
cancellation fee.

PATIENT BILLING
We submit charges the same or next business day. We bill strictly on the amount of time you are here and
services that are performed. Depending on your condition and treatment, charges may vary. Statements
are mailed once a month and only after processing by your insurance carrier(s). Should you have any
billing concerns/questions please contact us at 203-422-0679 or email us at billing@performance-pt.com.
Monthly payment plans are available upon request and our billing staff will be happy to assist you.

OUR MISSION
At Performance we want your experience with us to be positive one. Should you have any concerns about
your care or just want to let us know how we are doing PLEASE do not hesitate to let our management
team know!